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Helpdesk Engineer - Junior / Level 1/2

#Mechanicsville, VA

SALARY RANGE: $35,000 - $55,000 + Benefits
HOURS OF WORK: 40 hours per week
RESPONSIBLE TO: Service Delivery Manager

OVERVIEW

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Junior Helpdesk Technician plays an important role in making sure that happens.
The Junior Helpdesk Technician handles the first level support requests that come in from our Clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way.
When help is needed the Junior Helpdesk Technician can get help from or escalate issues to other members of the Service Delivery Team.

RESPONSIBILITIES & TASKS

CUSTOMER SERVICE

USE OF OUR TICKETING SYSTEM

USE OF OUR MONITORING & MANAGEMENT TOOL

PROJECT WORK

COMMUNICATION, REPORTING & RISK

TEAMWORK

SKILLS AND ATTRIBUTES

DESIRED

NICE TO HAVE

PERKS

CAREER GROWTH

For someone looking to progress their role, the Junior Helpdesk Technician naturally leads into roles such as: the Senior Helpdesk Technician, Network Engineer, Solutions Architect, Account Manager, Virtual CIO, CTO, or Service Delivery Manager.

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